TotalVPN, a service provided by TotalAV, is based in the United Kingdom and aims to deliver straightforward VPN protection. It offers basic security features and a user-friendly interface, making it suitable for users seeking simple and affordable VPN solutions.
Key Features
Privacy and Security:
TotalVPN employs standard encryption protocols such as PPTP, OpenVPN, L2TP/IPSec, and IKEv2. However, it lacks some advanced security features like a kill switch, which is crucial for maintaining privacy if the VPN connection drops. While it offers basic encryption, it should be noted that PPTP is considered outdated and less secure. The service has a no-logs policy but does collect some connection data for operational purposes.
Speed and Performance:
TotalVPN provides decent speeds on nearby servers, but performance drops significantly on long-distance connections. This can affect streaming and gaming experiences, especially when connecting to servers far from your location.
Server Network:
TotalVPN operates over 50 servers in more than 30 countries, which is relatively small compared to other providers. This limited server network can lead to congestion and slower speeds during peak times.
Compatibility:
TotalVPN supports major platforms including Windows, macOS, iOS, and Android. It allows up to three simultaneous connections per account, which is lower than many competitors that offer five or more.
User Experience
Ease of Use:
The TotalVPN app is straightforward and easy to navigate. The setup process is simple, making it accessible for beginners. The interface is clean, but lacks some customization options that advanced users might expect.
Customer Support:
TotalVPN offers 24/7 customer support via live chat and email. The support team is responsive and knowledgeable, providing assistance with setup and troubleshooting. The website includes a knowledge base with guides and tutorials, though it could be more comprehensive.
App Functionality:
The app includes basic features such as server selection and protocol switching. However, it lacks advanced functionalities like split tunneling and dedicated IP addresses, which are available in other VPN services.
Performance Testing
Speed Tests:
Speed tests show that TotalVPN performs well on nearby servers but experiences significant speed reductions on long-distance connections. This can impact activities like streaming and gaming, particularly if you are connecting to servers far from your physical location.
Privacy and Logging Policy
Logging Practices:
TotalVPN claims to have a no-logs policy, but it does log some connection data for operational purposes. This includes timestamps, bandwidth usage, and IP addresses used for connecting. Users concerned with maximum privacy might find this logging practice a drawback.
Jurisdiction:
Based in the United Kingdom, TotalVPN falls under the jurisdiction of the Five Eyes alliance, which could be a concern for privacy-focused users due to potential government surveillance and data-sharing agreements.
Security Features
Encryption Standards:
TotalVPN uses standard encryption protocols but lacks advanced features like a kill switch. The use of outdated protocols like PPTP can also be a security concern.
Pricing and Plans
Subscription Options:
TotalVPN offers a simple pricing structure with a free plan and a premium plan at $4.99 per month. The free plan is limited to three server locations and basic encryption, while the premium plan offers access to all servers, unlimited bandwidth, and data.
Refund Policy:
TotalVPN provides a 30-day money-back guarantee, allowing users to try the service risk-free.
Payment Methods:
Users can pay using credit cards, PayPal, and other major payment methods. This flexibility ensures a variety of options for different user preferences.
Pros and Cons
Advantages:
Easy to use
Affordable pricing
24/7 customer support
No bandwidth limits on premium plan
Disadvantages:
Limited server network
Lacks advanced security features
Logs some connection data
Poor performance on long-distance servers
Conclusion
TotalVPN is a basic VPN service suitable for users looking for straightforward, affordable VPN protection. While it lacks some advanced features and has a small server network, its ease of use and responsive customer support make it a viable option for beginners or those with simple needs.